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We follow a rigorous Code Of Practice certified by SafeBuy. View it here.
If you are not sure what you need, phone us on 0845 0031353 for advice.
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THE SHORT VERSION:
We only provide your email/contact addresses to third parties for the following reasons:
1) So that we can process your payment and deliver your goods. e.g. Paypal and Royal Mail
2) If we are required by law to do so.
3) For your feedback: We use Safebuy, an independent organisation, to follow up your order with a short survey request by email. This allows us to obtain important and unbiased feedback from our customers and helps us to improve the service you receive. The customer feedback is unedited and anonymous. You can review other customers' feedback here. The Office of Fair Trading oversee Safebuy's performance.
We do not rent or sell your customer data to any organisation.
You are welcome to sign up for our newsletter emails. If you do then you may unsubscribe at any time by clicking on the link in the footer of the email.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 5th April 2011.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
(Unless you have chosen not to receive any), we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
(Unless you have told us not to), from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org or clicking on the unsubscribe link at the foot of the email.
We will not sell, distribute or lease your personal information to third parties except for (i) payment processing & delivery of your order, (ii) if we are required by law to do so, (iii) to obtain independent feedback via Safebuy, who will send one survey email to you 14 days after your order has been dispatched, asking for your feedback.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the address on the Contact page.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.